RETURN POLICY

We understand that not everything always works out when online shopping. We are prepared to assist you if there are any problems with the jewelry. Every order is processed to our warehouse for shipping. This is to ensure the fastest delivery period for our customers. Hence the company does not accept returns or refunds on any giveaway who pay for shipping fee only. 

We hope you are delighted with your purchase; However, should you wish to return your order for return & refund, please note we will accept returns sent back within 14 days of receipt of your order.

To start a return, you can contact us at Contact@Kevangi.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Certain types of items cannot be returned, 

Unfortunately, we cannot accept returns on sale items, ambassador programs or gift cards. 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUND POLICY

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at Contact@Kevangi.com

CANCELLATION POLICY

You may cancel your order for a refund prior to processing. Orders of goods may be cancelled if the products ordered have not yet been delivered. Note that there is a £6 cancellation fee. For the best success in cancellation or change in your order, please contact us within 12 hours of placing your order. However, we cannot guarantee successful cancellation of order editing once the order is placed.